Elevate Every Customer Conversation with Salesforce Communication Cloud
At CloudMasonry, we turn complex communications journeys into seamless, hyper-personalized experiences. Drawing on more than 300 Salesforce certifications, a 4.9 CSAT score, and 88 % year-over-year client retention, our consultants have delivered Communication Cloud transformations for leading telecom, media, and subscription-based brands across the US and UK. From unifying product catalogs and CPQ flows to automating order management and nurturing AI-driven customer engagements, we know how to unlock the full potential of Salesforce’s industry-grade platform—on time and at enterprise scale.
Our Communications Cloud Offerings
CloudMasonry Implementation and Integration of Salesforce Communications Cloud
Ensure a smooth and effective Salesforce Communications Cloud implementation, customized to your organization’s unique requirements, with our expert guidance and support.
CloudMasonry Communications Cloud Configuration and Customization
Maximize the potential of your Communications Cloud platform by leveraging our consultants’ expertise in configuring and customizing Salesforce to align with your specific needs and goals.
CloudMasonry Communications Cloud Integration
Seamlessly integrate Salesforce Communications Cloud with your existing systems, processes, and workflows to create a unified and efficient ecosystem across your organization.
CloudMasonry Communications Cloud Optimization
Benefit from our Salesforce consultants’ insights to identify areas of improvement, implement best practices, and optimize your Communications Cloud solution for peak performance and scalability.
CloudMasonry Communications Cloud Training and Adoption
Accelerate user adoption and productivity with customized training programs and support materials designed to enhance your team’s Salesforce Communications Cloud proficiency.
Communications Cloud Implementation And Support
Implementation
CloudMasonry partners with telecom and media providers to implement Salesforce Communications Cloud, enabling a unified customer engagement platform that supports personalized offers, seamless order management, and proactive service. We begin by configuring the Communications Cloud data model—including products, offers, subscriptions, and service entitlements—to accurately reflect your complex portfolio and customer lifecycle. Our team integrates Communications Cloud with OSS/BSS systems, network platforms, and billing solutions to create a real-time, end-to-end view of the customer journey.
- Beyond core configuration, CloudMasonry designs automated workflows and AI-driven insights that empower sales, marketing, and service teams to anticipate customer needs and resolve issues faster. We help deploy omnichannel engagement strategies that span digital, mobile, and call center channels, ensuring consistent experiences at every touchpoint. Our approach is tailored to accelerate revenue growth, improve customer retention, and reduce operational costs.
User Adoption
Successful adoption of Communications Cloud requires equipping your teams with the tools and knowledge to leverage its full capabilities. CloudMasonry develops role-based training programs that help sales representatives, customer service agents, and marketers navigate subscriber management, offer creation, and service activation workflows. We focus on practical scenarios—such as upselling, troubleshooting, and churn prevention—that resonate with frontline users.
- We also enhance the user experience through customized dashboards, real-time alerts, and embedded analytics that provide actionable insights where decisions are made. By fostering collaboration between sales, marketing, and service teams within the platform, CloudMasonry helps organizations break down silos and improve customer engagement. Our change management strategies support sustained user engagement and continuous process improvement.
Ongoing Support
As telecommunications and media markets evolve rapidly, CloudMasonry provides ongoing support to keep Communications Cloud aligned with your strategic objectives. We monitor platform performance, data integrity, and user adoption metrics to identify opportunities for optimization and innovation. Our team assists with scaling your implementation to support new products, customer segments, and digital channels.
- We also stay current with Salesforce’s ongoing enhancements to Communications Cloud—including AI-powered customer insights, 5G readiness features, and expanded partner ecosystem integrations—and help you evaluate and adopt these innovations. CloudMasonry remains a trusted partner, committed to helping your organization deliver differentiated customer experiences, improve operational agility, and maximize return on investment over the long term.
Entrust your Salesforce Communication Cloud journey to the experts at CloudMasonry, and experience the difference that a partnership with an industry-leading Salesforce Communication Cloud consultant can make. Reach out today to discover how our Salesforce Communication Cloud consulting and implementation services can help actualize your enterprise objectives.
