At CloudMasonry, we understand the needs of modern enterprise organizations and how Salesforce Field Service Lightning can help you meet them. As a full-service Salesforce consulting firm, we have a dedicated Field Service Lightning consulting practice dedicated to supporting the implementation of Salesforce Field Service Lightning. Our Comprehensive Salesforce Field Service Lighting consulting services include:

  • Salesforce Field Service Lightning Implementation: As your dedicated Salesforce FSL  consultant, CloudMasonry will guide you through a seamless implementation process. We work closely with your team to assess your needs, configure the platform, and integrate it with your existing systems. With our deep understanding of Field Service Lightning, we ensure a smooth transition that sets the foundation for long-term success.
  • Salesforce Field Service Lightning Configuration and Customization: Maximize the potential of your Field Service Lightning platform by leveraging our consultants’ expertise in configuring and customizing Salesforce Field Service Lightning to align with business needs.
  • Field Service Lightning Integration: Seamlessly integrate Field Service Lightning with your existing systems, processes, and workflows to create a unified and efficient Field Service ecosystem across your organization.
  • Field Service Lightning Optimization: Benefit from our Salesforce consultants’ insights to identify areas of improvement, implement best practices, and optimize your Field Service Lightning solution for peak field service efficacy and scalability.
  • Field Service Lightning Training and Adoption: Accelerate user adoption and productivity with customized training programs and support materials designed to enhance your team’s Field Service Lightning proficiency.

With CloudMasonry as your Salesforce consultant, your enterprise will benefit from our deep understanding of Salesforce Field Service Lightning and our commitment to delivering tailored solutions that transform your field service operations. Let us help you unlock the full potential of this powerful platform and drive your organization toward unprecedented success.

CloudMasonry By The Numbers

46 +
148 +
4.9 /5
427 +
Successfully Completed
Salesforce Projects
128,644 +
Hours of Consulting
Services Provided
89 %
Of Our Customers Use Us
For More Than One Project

Salesforce Field Service Lightning

Salesforce Field Service Lightning Certification Badge

CloudMasonry assists organizations in their implementation of Salesforce Field Service Lightning through our use of iterative design and project delivery principles. Our approach to system design is to balance the need for a simple and efficient user experience with the need for robust data and reporting capabilities demanded by modern enterprise organizations.

Salesforce Field Service Lightning engagements bring our resources into partnership with our clients technicians and support teams to collaboratively design and build a bespoke scalable solution to meet the immediate needs of today, with an eye on accommodating the emerging enterprise requirements of tomorrow.

Resource Scheduling and Management

Never again send the wrong resource for a job. Salesforce Field Service Lightning matches service resource to available work based on matching skillset and availability.

  • Work Order Management | Service Resource Assignments | Work Types
  • Contractor Management
  • Service Resource Skills | Work Order Skill Requirements
  • Service Appointment Scheduling | Absence Requests | Time Sheet Management
  • Service Resource Travel Routing | Job Feedback Tracking

Dispatcher Console

Enjoy that feeling of a plan coming together. Field Service Lightning provides realtime visibility into the location of your resources and their assigned work, while providing a single location to manage where they go next.

  • Appointment Visibility and Management | Gantt Charting
  • Return Merchandise Authorization
  • Polygon Mapping
  • Resource and Appointment Mapping | Resource Driving Routes and Traffic Details
  • Crew Scheduling | Resource Utilization | Resource Absence Management

Inventory and Service Appointment Management

Ensure your Service Representatives have what they need before they leave for each and every job. No more trips back to the office for an additional part or missing tool.

  • Work Order Product Requirements | Required Inventory Management
  • Inventory Consumption and Replenishment | Inventory Locations and Quantities
  • Service Appointment Mapping and Rescheduling | Service Resource Assignments

Field Service Lightning Mobile Applications

Your service representatives bring a lot with them to each client job, with the Field Service Lightning mobile application they can leave those scraps of paper for note taking in the van. Allow your service representatives to leverage the device already in their pocket to schedule, collaborate, track and provide feedback on the work that has been assigned and the results they have achieved in the field.

  • Day View | Appointment Notifications and Scheduling
  • Geo Location Tracking | Appointment Route Planning | Find Nearby Work
  • Job Flow | Inventory Management | Appointment Feedback and Resolution | Barcode Scanning | Knowledge

Work Order Management

Efficiently manage your onsite client work with Salesforce Field Service Lightning Work Order management. Capture the specifics around every job, track the equipment and resource needs, assign the appropriate field technicians based on skill set and track the final outcome. Work Order management provides organizations of all sizes a scalable solution for the management of their resources in the field.

  • Opportunity Integration | Case Integration | Maintenance Plans
  • Skill Requirements | Service Resource Skill Matching | Product Requirements
  • Work Order Time Requirements | Business Hours
  • Mobile Application Notifications | Mobile Work Order Management

Client Success Stories