Client: MCIC Vermont
TECHNOLOGY
- Salesforce Experience Cloud
- Salesforce Service Cloud
ABOUT CLIENT
MCIC Vermont provides medical professional liability insurance and risk management services to academic medical centers and large healthcare institutions.
NEED
MCIC Vermont wanted a collaborative platform to improve communication between its subscribers and its internal teams. The goal behind it was practical rather than technical: better interaction and information sharing among internal users, business administration, IT administration, group members, and platform users reduces insurance claims and liability risk. The organization needed one place where that exchange could happen securely.
APPROACH
CloudMasonry implemented Salesforce Experience Cloud in phases, starting with requirements gathering and a security model designed around the range of user groups the platform had to serve.
- Designed a security model covering diverse user groups, including registration, login, and permission management.
- Built secure file management and discussion boards for information sharing between subscribers and internal teams.
- Delivered event management and collaboration tools including profiles, group chats, and a user directory.
- Introduced badges to encourage participation, alongside a responsive, browser-agnostic interface.
- Trained the internal team on community moderation so they could run the platform themselves.
OUTCOME
MCIC Vermont has a scalable, secure collaboration platform that improved communication between subscribers and internal users. Discussion boards, file management, and event notifications streamlined information sharing, while the collaborative tools built an active community rather than a static portal.
- Subscribers and internal teams communicating through one secure platform.
- Information sharing streamlined through discussion boards, file management, and event notifications.
- Liability risk reduced through better information exchange, which was the point of the platform.
- A responsive, browser-agnostic design accessible across devices.
- An internal team trained to moderate and run the community without ongoing support.
