Client: mPulse
- Salesforce Service Cloud
- Salesforce AppExchange
ABOUT CLIENT
mPulse Mobile specializes in conversational AI and mobile messaging solutions designed to engage healthcare consumers and improve health outcomes.
NEED
mPulse wanted to integrate its messaging platform directly into Salesforce, so its clients could communicate and manage data without leaving the Salesforce environment. The company needed a scalable solution that could support future growth and additional features as its clients’ needs evolved.
APPROACH
CloudMasonry executed the initial integration and built a Salesforce application that lets users access mPulse’s messaging platform from within Salesforce.
- Designed a configurable integration mapping between the platforms.
- Enabled Single Sign-On (SSO) from Salesforce to mPulse’s platform.
- Developed tools for ongoing data consumption and automation within Salesforce.
- Created an intuitive user interface, delivered through clear phases from discovery and design to build, testing, and deployment.
OUTCOME
mPulse’s clients can now access its messaging features directly within Salesforce, automate processes based on Salesforce data, and manage user licenses efficiently, without switching between systems. The integration gave end users a single environment to work in and was built to scale, so mPulse can add capabilities as its clients’ needs change rather than rebuild.
- Direct access to mPulse messaging features from within Salesforce.
- Processes automated based on Salesforce data.
- Efficient user license management in one environment.
- A scalable integration that can grow with client needs.
