Salesforce Summer 2024 Release: Health Cloud Enhancements Posted by
MacLain Johnson
MacLain JohnsonSalesforce Summer ’24 Release: Health Cloud Enhancements
The Salesforce Summer ’24 release brings significant updates to Health Cloud, focusing on improving patient care, enhancing operational efficiency, and leveraging AI for better healthcare outcomes. Here’s a rundown of the key improvements:
1. Intelligent Patient Routing
Enhanced Omni-Channel capabilities for healthcare providers:
- AI-Powered Care Team Assignment: Smarter routing based on provider specialties, availability, and patient needs.
- Priority-Based Triage: Improved handling of urgent cases and critical patient inquiries.
- Cross-Department Coordination: Seamless patient experience across multiple healthcare services.
2. Einstein AI for Healthcare
Leveraging AI for improved patient care and service:
- Predictive Health Insights: AI-driven recommendations for personalized care plans.
- Automated Risk Assessments: Advanced algorithms for faster, more accurate patient risk profiling.
- Intelligent Health Chatbots: Enhanced conversational AI for handling routine health inquiries and appointment scheduling.
3. Enhanced Care Plan Management
Improved tools for managing patient care plans:
- Dynamic Care Plan Updates: Real-time adjustments to care plans based on patient progress and new data.
- Collaborative Care Planning: Enhanced features for multi-disciplinary team input on care plans.
- Patient Engagement Tracking: Better monitoring of patient adherence to care plans.
4. Proactive Health Monitoring
Tools for anticipating and addressing patient health needs:
- Early Warning Systems: Predictive analytics to identify potential health issues before they escalate.
- Automated Health Check-ins: Scheduled virtual assessments with AI-driven insights.
- Personalized Health Alerts: Timely notifications to patients about relevant health information or necessary actions.
5. Advanced Healthcare Analytics
Deeper insights for healthcare providers and administrators:
- Custom Health Dashboards: More flexibility in creating tailored reports for specific health metrics.
- Population Health Analytics: Advanced tools for analyzing trends across patient populations.
- Provider Performance Benchmarking: Improved capabilities for comparing provider and facility performance.
These updates in the Salesforce Summer ’24 release for Health Cloud are designed to help healthcare organizations deliver more personalized and efficient care, improve patient outcomes, and leverage data for better decision-making. By implementing these new features, healthcare providers can expect to see improvements in patient satisfaction, operational efficiency, and overall health outcomes.
For more detailed information on these updates and how they can benefit your healthcare organization, visit CloudMasonry’s Health Cloud guide.